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Process drives our lives. It is used to maintain consistency, accuracy, and abide by regulations. However, add people—people with personality, prejudice, and protest—and processes fail to meet our needs.

To deal with the reality of business, you need a toolbox of techniques that addresses the needs of the people who supply and consume information and the competing interests of stakeholders.

This seminar starts by looking at the lynch pin of business—process—why it is important, when it works, and how its overuse generates failure and it culminates with a lesson on incentivizing people. It covers people and process using estimation processes to provide insight to some of the quirks inherent in people, exposing many of your personal traits, and how to work with them.