Case Study: Division Of Unemployment Assistance, Massachusetts/Deloitte
This is one of two Case Studies on recent government project failures that I were asked to review. I am providing this assessment as a public service. The other assessment is on the Oregon’s Cover Oregon Health Insurance Exchange.
In May 2007, the Massachusetts Division of Unemployment Assistance (DUA) signed a contract with Bearing Point, Inc. to modernize the State’s unemployment processing system. The project was called the DUA Quality Unemployment System Transformation (QUEST) Project.