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Tales of an Expert Witness: Sex, Lies, and Video (Part I)

Gavel

The subpoena shows up at the front desk and the call comes to you to pick it up. That nauseating feeling in your gut is the prelude to a long day… no… a long year. The lawyers want every contract and statement of work, each change order, log, email, document, physical mail, specification, test document, picture, drawing, scratch note, etc. that ever existed on your project. You reflect back on the project and wonder how many times you cut corners in order to get the project done. Well as "done" as it is. After all, the customer never did really accept the final product. Maybe you should have had the project health check performed.

 
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The 6 Ps of Public Sector Project Failure: Profit, Periodicity, Politics, Passion, Press, and Pay

Jigsaw 6 Ps Image

"The government is incapable of running projects. Simply put, their miserably high failure rate proves that government should be out of the project management business." There are plenty of examples of this. We have heard this line, or ones similar to it, time and again and rarely hear how the projects failure reasons support the hypothesis. The reason? The prognosticators purporting this are part of the problem. Coming to that conclusion does not take any superior intellect—just listen to the nightly news. However, to try to get closer to the truth, I candidly and confidentially interviewed a number of government project managers and executives to gather their views. Following is a summary of those conversations.

 
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Case Study: Division Of Unemployment Assistance, Massachusetts/Deloitte

In May 2007, the Massachusetts Division of Unemployment Assistance (DUA) signed a contract with Bearing Point, Inc. to modernize the State’s unemployment processing system. The project was called the DUA Quality Unemployment System Transformation (QUEST) Project. Bearing Point filed for bankruptcy in February 2009 and Deloitte announced they would buy Bearing Point for $350MM in March of the same year.

 
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Case Study: Cover Oregon, Oregon State & Oracle

In order to comply with the Affordable Care Act, the State of Oregon made the decision to build its own Health Insurance Exchange (ORHIX). An online portal to allow applicants was supposed to go live October 1, 2013. As of March 30, 2014 the site was not functional and all ORHIX applications must be processed from paper applications.

 
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Review: Project Sponsorship & Strategies for Project Sponsorship

As they say in the army, never volunteer. Nowhere could that be truer than when it comes to project sponsorship. Given a choice between a root canal and project sponsorship, most managers and executives start looking up dentists on the internet. It is a sad fact—one that project managers must deal with on a daily basis. It is often the project manager’s first solid opportunity to lead up.

Recently I received the book Strategies for Project Sponsorship by Vicki James, Ron Rosenhead, and Peter Taylor, all good friends of mine and trustworthy twitter contributors. It took a while for the book to trickle “up” to the top of my stack; however, when it did I was more than impressed.

 
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Project Failure Insight:

The following blogs regularly have articles on project failure, recovery and good management practices.
Chris Curran
CIO Dashboard
Michiko Diby
Preventing Project Failure
John Estrella
Dr. John A. Estrella's Blog
Mike Krigsman
IT Project Failures on ZDNet
John F. Moore
Random Thoughts of a Boston-based CTO
Roger Sessions
Simple Architectures for Complex Enterprises

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Suggested Books

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The Toyota Way
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