Order To The Approach
To discuss the topic with her I drew a table (see inset) on one of my white boards. It was quite enlightening. It ended up that there was a priority in how a recovery manager would utilize the team.
|Table 1: Role Responsibility Matrix|
There are three layers to this onion. In order of application, they are direction, effectiveness, and efficiency. Direction imbues the vision to the team and ensures people are working on the "right thing." Effectiveness is the act of actually doing work and getting the desired results. By setting direction first, you have a level of confidence that the tasks people are working on are the right ones. Hence, effectiveness follows direction. Once the team's operations are tuned and they are following the right processes, then technology's efficiency will be a benefit. Never start by adding tools to make something more efficient. It will only amplify the bad things you are doing.
Lost leaders regain their footing by resorting to the basic principles of leadership—defining vision, making decisions, and motivating the team. Faced with a disaster on their watch, they are probably struggling to regain footing. Get them focused on vision. Without defining what the project is going, it will never deliver value. Help them make decisions by working with the team members to get objective data. These two actions alone will set the foundation for re-building energetic, cooperative, and focused culture.
Perplexed Project Manager
Project managers are only perplexed if they follow a methodology as if it were a dogma. Project managers are facilitators that have hundreds or thousands to tools in their toolbox. They coordinate and prioritize thousands of pieces of data to ensure projects deliver value. This means that they must adapt to the multitude of changes in any project. They cannot try control change; rather, they must manage it allowing it to flow logically within the time and cost constraints. As a conduit, they drive direction from leadership to the team and distill information from the team to leadership.
Trampled Team Member
Gravity works—everything flows downhill. Frontline troops, whose primary responsibility is to build the product, take the brunt of everything that is wrong in the project. The accelerations, the right-angle turns, the stops, the starts, and, unfortunately, all too often, the blame for the projects woes are constantly whipsawing a troubled project's team. These are the people, though, that must take the new direction and deliver value from it. Ensure they know how they are involved in the recovery. They have the information on what is right and wrong. They will provide the data for decisions and in turn tell you how new decisions will affect the outcomes. They simply need to be asked for the information and have the new vision and decisions explained. Given that respect, they will deliver you the value.
Utilizing Your Entire Team
When rebuilding a project, or for that matter an organization, utilizing the entire team is paramount. Too often, we only focus on a small subset of the team and forget that everyone needs direction. Just the action of asking them what they think is wrong starts rebuilding the already wounded team. Everyone has something to contribute to the recovery and it is incumbent on the leader to engage them in the recovery. Engage and lead your team and success will be a lot closer.