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Project failure is prevalent all projects. Todd's Back From RedTM blog addresses the reasons for project failure along with methods to avert and correct the problems that cause the failure.



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Tomorrow's Project Manager

With the coming of 2011, it is time to reflect on our past and contemplate the future. We think about our families, our friends, our successes and failures; we think about our jobs, our professions, and the world of possibilities. We must reaffirm our ship's direction, stay the course, make corrections, or find a new destination. As project managers, we must look at the recent changes in the discipline and translate those into a plan for our professional development—a plan that meets our needs and the needs of the discipline.

 
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Image of Listening DeviceJust Shut Up and Listen

A speaker at a recent conference asked the well-dressed audience, "When is the best time to listen?" As with most presenters' questions, there was a host of blank stares, a few people rustled in their seats, and the remainder diverted their eyes to their laps as if a sudden important message had appeared on their notepad. After a pregnant pause the answer came, "When someone is talking." A relieved, yet embarrassed, chuckle rippled through the suit-clad audience. The advice is a good start; however, listening entails significantly more effort.

 
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A picture of a Subway Sandwich ShopThe Information Technology Audit

The project was out of control. Within a two-week span, the project manager reported a slide of at least six months. To put the postponement in perspective, the original project plan was a total of nine months. Accusations came from everywhere. The customer complained about the project manager, requirements analysts were frustrated with the customer, the project manager was pushing on his leads to close requirements gathering, there was infighting within the team, and management did fnot know whom to believe. The organization was in mayhem and the only solution was to hire an external auditor to sort out the facts.

 
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People, Process, then TechnologyThe Dearth of Competent Middle Management

It happens hundreds of times a day around the world, the CIO calls an urgent IT Management Committee meeting. She has heard that one of the projects in the portfolio, a seemingly simple project doing a routine upgrade, is projecting a 20 percent cost overrun and will be three months late. How can a project go that far off track since the last week's executive team meeting? Managers scramble to get their stories straight, determine who to blame, form opinions and alibis, and pummel the project manager for failing to manage the project correctly, even though he has been saying the project is in trouble for months. The project has drifted from its initial intent and now the ultimate goal is to find someone to blame.

 
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Picture of ducks facing offAligning for Success, Getting Your Ducks in a Circle

As mentioned last week, alignment is of the utmost importance. Achieving alignment, at first glance, is easier when the supplier works for the same company as the customer, say an IT organization delivering a new application to a business unit. However, from my experience there is little difference. In fact, exploring a vendor's world, where access to the customer is inhibited, sheds significant light on techniques to improve the customer-supplier relationship. Classically, vendors must wait for a request (RFP or RFQ) before they can get access to the customer. Exploring ways of "fishing up stream," as an eloquent account manager friend of mine says, is critical in improving project success. To understand this we need to review a couple of case studies on vendor success and failure.

 


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Project Failure Insight:

The following blogs regularly have articles on project failure, recovery and good management practices.
Chris Curran
CIO Dashboard
Michiko Diby
Preventing Project Failure
John Estrella
Dr. John A. Estrella's Blog
Mike Krigsman
IT Project Failures on ZDNet
John F. Moore
Random Thoughts of a Boston-based CTO
Roger Sessions
Simple Architectures for Complex Enterprises

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Agile Project Management: Creating Innovative Products
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