“He did a fantastic job. In three and a half hours he not only familiarized our people with the psychology of change, but also walked them through how the proposed changes for next year will impact them and our clients.”

Christine Herb, VP Professional Services
Accela

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“We saw value starting the next day [...] Within a week, I was able to take a subset of our leadership through his prioritization process and we were able to drive significant clarity into our portfolio, even postponing projects that did not squarely align with our strategic goals.”

Kristi Earhart, Acquisitions and HR Project Management
Holiday Retirement

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“Twelve months later we were still referring to many of the outcomes to continue to channel behavior in a positive manner. This 90-minute presentation changed how we do projects in a very positive way.”

Steve Hufford, Enterprise Architect
Portland General Electric

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Project Execution Improvement Workshops

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Value: Rather than scope, schedule, and budget, value is the lynch-pin of project success. Although the former three constraints are key factors in project success, there is no guarantee that meeting these constraints will result in a positive outcome. Instead constantly tracking the value of the project and making adjustments to the triple constraints to attain sufficient value is critical. Arguably this is the project managers most critical deliverable in the project. It requires significant insight into the project’s customer and a thorough understanding of their needs versus their wants. Project managers have to be leaders (leading subordinates, leaders, and customers), be able to assign priorities based on a critical, objective view.

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Project management has been accepted in many businesses as a discipline critical for continued growth. To improve project performance, companies have levied rules on how projects should be run, defined common reporting requirements for all projects, and pooled and shared their project management resources. Even with these functions, projects still struggle to meet the needs of the customer. In order to improve project outcomes, the way in which they are managed must change. Project managers must become leaders, paying more attention to soft skills, managing their stakeholders, and identifying solutions to organizational issues that are limiting project success. The following paper discusses techniques developed by the author to address these needs and improve project success rates.

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Project success rates for many companies and government organizations are dismally low, yet executives never seem to look at the big picture. They continue to make adjustments in the way projects are run by addressing isolated problems. However, projects are part of a much larger system and should be addressed in that context. To do that, companies must define how their strategic plan will use people, projects, and technology to achieve their goals. This paper discusses one approach to make this happen.

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A failing project’s fate is destined long before assigning a project manager. Its doom is sealed from the time the customer envisions the idea. Traditionally, project inception is defined as when the customer comes to a solution provider (internal or external to their organization) asking for a product or service. In actuality inception is much earlier. It starts when someone says, “Wouldn’t be neat if I could...” From that point forward the customer’s exceptions are set, changed, and reset as the process of discovery refines the concept. The customer’s ideas change from what they want to what they need, while continually constrained and formed by the realities of an ever-changing business environment. Although people cite unrealistic expectations as major problem during inception, the constant change in expectations causes the real issue—misalignment. For project managers to make a significant difference in a project’s success, they must use a new paradig.

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