Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable Avoiding project failure entails more than applying processes to a project. This presentation focuses on a number of techniques, learned while recovering red projects, to improve the chances of their success. It introduces the concept of Guidance Teams that get involved with the project at the customer’s inception and follows the project and team through to project completion. The presentation covers: The concept and responsibilities of a Guidance Team;Involvement at the customer's inception of the project;Setting customer expectations early;Ensuring the right team is involved to meet expectations; Methods to ensure a smooth transition as changes occur;Areas that cause projects problems. It focuses on the customer relationship. This method is very effective in controlling expectations and ensuring the project stay on course. At the end of the presentation, the attendee will understand benefits of early involvement with the customer as well as processes to implement to avert project failure.