Capabilities Assessment to Improve Project Success Rates
Change is difficult. Regardless of who you are, it is tough. Recently, I challenged readers of this blog to improve how they tie their shoes. I can confidently wager that a large majority have stayed with their old habits. It takes significant force to reprogram out brains, affect the cultural inertia, and gain acceptance to change, tolerance of occasional mistakes, and, eventually, achieve an organization steeped in transformational principles. Nowhere is it more apparent than when delivering projects that alter the way people perform daily tasks. The reason is that, all too often, the goal is to deliver the project; it is someone else's job to gain adoption.
Why would anyone need to teach a group of managers how to tie their shoes? It seems improbable anyone could make it to this point in his or her career lacking this simple skill. However, I feel quite confident that a vast majority of project managers, managers, leaders, and probably you, are improperly lashing your laces. This prognostication will go one step further stating that even after proving a better method, they, and you, will be unwilling to put forth the effort to change. Adopting change, beyond just tying your shoes, is at the root of our inability to improve many of our business processes. Furthermore, studying this behavior and the subsequent difficulty of maintaining a new and better method will help us understand the high recidivism rate.
"I just want to be a project manager. I don't want all that responsibility." The room was silent, save a few exasperated sighs. We all looked around trying to figure out how we would handle the comment. However, there are many levels of project management maturity and only the highest levels require leadership. In fact, the prominent certification process—PMI's PMP®—has little to do with leadership until 2015. So where do we learn about leadership and how can we improve our leadership skills?
"Networking? I am just not good at that." I hear this time and again. With the recent financial issues in Europe, the line is repeated with a frequency reminiscent of 2009. So, it is time to pull out the pom-poms, put on the short skirt, and be the cheerleader chanting its virtues. For those of you that know me, the visual may be a little disturbing, but I conjure it up with your best interest in mind. The fact is, most of us dislike networking. After all, "work" is its middle name. It is, however, how people do business and find jobs. No argument, it is difficult to approach total strangers, publish an essay for the world to critique, or launch a tweet into the ether's unknown, being fully aware there is no way to delete a disgruntled individual's flame-o-gram on your dissertation. It takes guts to air ideas for others to appraise, "like," deride, or amplify. The best way to start, however, is to jump in and immerse yourself. An acquired talent, networking takes practice and it is more than face-to-face interactions.
As most of you know, I am a total convert. Social media is, simply put, cool. I am a Twitter and LinkedIn bigot and may soon be flourishing in Facebook. Last week a long time friend got back in touch with me all because of social media. Hold on, don't stop reading! This is a business blog, not a story about some high school friends getting together and tweeting about eating bagels or sushi. This is about the business power of social media.
My friend works for a multibillion-dollar company and he is frustrated with "these kids" making stupid non-business decisions. Worse yet, they shy away from the company he works for because his company is "too old." I told Claude (pardon for no link, he lacking a Twitter account. Surprised?), "Well you are old. Your fifty-three I am only fifty-two!" There was silence.