Salespeople, Project managers, and business leaders, to name a few, need to change their leadership style for every situation. Situational leadership is more important for these roles than nearly any other role in an organization. Central to this leadership style is commanding the six core strategies—directive, expert, consensus, engaging, coaching, and affiliative. These sets leaders the foundation for building the most appropriate leadership style for the conditions surrounding the current events, people in the room, and external conditions. In this roundtable session, which we refer to as a "What Would You Do?" format, the audience debates the use of each strategy as the presenter poses various conditions and dilemmas that face leaders daily. This creates an educational, interactive and entertaining presentation that builds cohesiveness in your group and relationships that last long after your event.
One cornerstone of leadership is our personality traits. Leaders need to develop and hone nine core traits—accountability, ethics, inspiration, decisiveness, awareness, empathy, confidence, focus, and humility—to ensure they can lead a diverse workforce. This session is a deep dive into these traits using a roundtable discussion format—the audience voices their opinions of what the trait is and the presenter moderates the discussion and giving guidance on what the trait means in a business setting. This highly interactive format session is called a "What Would You Do?" style. In this session, 5 to 10 minutes is spent talking about what trait, what the trait means, and hearing from the group on how they have would exhibit the trait. This brings significant audience interaction, involvement, and broader education.
Leadership is a journey. Events in our personal and professional lives shape us as leaders. In a heartbeat, how we lead and its impact can change our lives, those of our loved ones, and the people around us. The most trying of these events come in our personal lives. Personal events, such as serious illness or death of a loved one, are high-stress, emotional situations where we must be leaders with little or no authority. A skill that is also indispensable in the office, for instance, when working for a difficult boss, being fired, or any number of other circumstances where we have little or no control. These “leadership passages” shape us as leaders. Understanding how these situations affect our leadership strategies, traits, and actions that make up our leadership style, helps us overcome seemly insurmountable challenges.
The statistics on strategy execution are dismal:
- 59% of middle managers fail at resolving conflicts in corporate strategy.
- 45% of middle managers cannot name one of the top five corporate goals.
- 64% of cross-department/functional issues are poorly resolved.
And maybe as you could expect from this:
- 53% of companies cannot react timely to new opportunities.
You do not need to be a rocket scientist to know that this trajectory is not going to launch most companies’ latest strategic plans successfully. In fact, these data might make you feel that middle management would be better suited as test dummies for the next generation of manned space-vehicle. Granted, the data show there is a dearth of leadership in middle management, but the executive tier has a culpable hand.
Process is at the core of any business. It makes work predictable, repeatable, and transferable. Without it we cannot scale our businesses. However, process can be a bane to making progress. Processes that work for a $10 million company have difficulties supporting a $30 million company. Trying to scale them to a $300 million company will not only fail but not address the issues that larger companies have that were never dreamt of in a smaller organization. Processes need to be discarded, revamped, and built—all of that without creating an overburdening bureaucracy.
Anytime you need to go someplace, you first have to know where you are. Processes are never static and your company's current state is probably far from where you think it is. Hence, the first step is mapping out you company's current state followed by defining the future state. This is more than a logical map of the process; it must also include physical maps. Whether your process is solely to provide a service (say, website development) or physical (say, manufacturing) there are logistical issues that complicate the process flow. Without fully understanding those nuances, future state processes will not reach the desired efficiencies.
For more information about process mapping fill out the form to the left and we will get in touch with you.
The other day a Latvian student contacted me for my views the connection between culture and success criteria—an important and intriguing topic. After working in Taiwan, Singapore, Korea, Japan, Israel, United States, and Canada, I wear many scars of both blatant and subtle cultural violations. I also know that within a culture one person's success is often another person's failure. So, after dispelling concerns about clicking on some random email link, I completed her survey (please feel free to take it yourself). In the process, I struck up a friendship with the student, Kristine Briežkalne, who is studying at Riga International School of Economics and Business Administration . She has some interesting views and presented me with a Venn diagram showing four frames to a project (business, client, project management, and growth perspectives) and how they intersected. As the diagram is part of her Master's thesis, I will let you ponder the how to label the overlapping areas (an eye-opening exercise).
There is a reason we hesitate to teach classes on fixing failing projects. Many a cynic feels that we simply do not want to teach our trade, however, our reason is far nobler—we should be teaching prevention rather trying to create white knights to save the day. It is the same philosophy as building a fence at the cliff's edge rather than an emergency room at its base. Our language is replete with idioms telling us to look past the symptoms and address problems at their root cause. 'An ounce of prevention versus a pound of cure' or 'a stitch in time saves nine.' Please, feel free to supply your own in the comments. Unfortunately, most of our businesses loathe this philosophy, waiting to address an issue until it is irrefutably broken.
Happy Holidays! Whether you are into Christmas, Hanukkah (yeah, I am about a week late), Winter Solstice, or nothing at all, I hope you are enjoying December. Since my family celebrates Christmas and we have little kids it is a very fun time of year. I simply hope is that your December is peaceful and relaxing.
Calling all Leaders! Do you live or work in the Portland/Vancouver Metro area? How about a taste of RLF? Mark your calendar for the morning of January 21 and join us for a taste of breakfast and RLF!
Speaking of Regional Leadership Forum (RLF)... registration is still open, but time is running out for the $500 early bird discount and the runway is even shorter to get it charged against the 2015 year budget! This is a great 9-month program put on my SIM (Society for Information Management) in nine regions around the United States. If you are in the Pacific Northwest and a member of PMI, we are also working on a chapter sponsored discount of an additional $500. Between these two discounts you could save as much as 14% on the total cost! Please drop me a note, give me a call, 360-834-7361, or visit its web page.
This month's Vision to Value eJournal covers:
- Continued conversation on Organization Change Management (OCM).
- The challenges of communications with leadership and with PMOs.
- Part II of a case study on what kills you if your project ends up in court.
I hope you enjoy them!
Todd C. Williams
Trust relationships, certifications, and standards sound like such a safe harbor. These sound like such great words in a proposal or statement of work. How could you possibly go wrong building a trusted relationship with a customer by committing to follow a standard? In fact, this can burn you… in court.
No one ever starts a project with the goal of ending up in court. In fact, litigation may never cross your mind; after all, you have built a trusted partner relationship. Taking a few cautionary steps, however, will make your life easier if you end up in that ill-fated litigious position. Your best chances for success come long before you enter the courtroom—even before the project starts.
A few weeks ago, I set out to write a post on the comparison of various organizational change management (OCM) methodologies and realized that would be a disservice to my readers. It would simply drag you down the path of implementation while failing to focus you on building the foundation. The pressure was too much and I have relented to numerous requests on making that comparison. The caveat is that juxtaposing these models is not comparing different varieties of oranges or even apples and oranges; we are surely comparing the peel to the fruit they contain. Hence, comparing methodologies like Kotter's model (the peel), Prosci's ADKAR (the core), and General Electric's Change Acceleration Process (the whole fruit) need a different approach.